Our client, a global research and manufacturing company specializing in the design and production of renewable energy solutions, was faced with the challenge of supporting its dynamic growth by scaling HR functions. In the face of growing demand for sustainable energy solutions, Smart People was asked to help build a team to maintain a global HR platform that could accelerate project implementation and ensure smooth and efficient operational processes in the area of human resources management.
Challenge
The global platform supports approximately 50,000 employees located worldwide in the area of soft processes such as periodic evaluations, management by objectives, recruitment, employee adaptation, and training. These processes must be carried out continuously in various locations and for all employees, regardless of their location and time zone. To provide such support, the platform must optimize HR processes, and errors and problems must be resolved continuously.
Approach
Smart People implemented a flexible solution tailored to the client’s unique needs, based on close cooperation and regular communication. The developed strategy included the following steps:
- Global HR platform: Smart People took over the management of the global HR platform, which enabled the client to effectively manage their technical service personnel.
- Accelerated recruitment and onboarding process: In cooperation with the Client, we took over the recruitment process of IT teams to support the platform and the onboarding of newly hired employees, which accelerated both processes and allowed for faster implementation of employees in the company's procedures.
- Innovative approach to team creation: Working teams were created from both the Client's employees and "rented" teams by Smart People for the Client. We ensured the transfer of knowledge, integration within teams, and effective communication between internal and external employees.
- Based on the Client's infrastructure, we created a system that enabled effective communication, quick resolution of employee requests, monitoring of work progress, and teams adapting to the client's common mission.
- Optimizing project implementation processes: Standardizing processes and closely monitoring project schedules and ongoing support helped the client quickly implement new solutions and ensure stable operational management.
- Continuous improvement: Smart People developed key performance indicators (KPIs) for teams and individual team members, in collaboration with the client, to enable monitoring and assessment of performance. This allowed the client to introduce improvements and increase the quality of the projects they were carrying out, as well as optimize costs.
Results
Collaboration between Smart People and the Client has brought significant benefits:
- Accelerating project schedules: Thanks to the successfully implemented platform, the client was able to accelerate project implementation, meeting the growing demand for renewable energy solutions.
- Increased operational efficiency: New, optimized processes increased productivity and reduced downtime, allowing the client to focus on innovation, reduce employee turnover, and manage the risk of losing expertise in the company.
- Access to global talent: Smart People enabled the client to access a larger pool of the best specialists in the world, strengthening its position as a leader in the industry.
- Cost optimization: The client optimized operational costs in the IT/HR areas, which enabled sustainable development and cost adjustment to the number of tasks.
- Better coordination and development of competencies: Thanks to the exchange of knowledge, good relationships, and introduced cooperation mechanisms, the client now has a well-organized, global team that effectively cooperates and improves its competencies, enabling continuous development.
If your company is looking for support in scaling operations and optimizing HR functions on a global level, Smart People offers proven solutions that will help you achieve strategic goals in an effective and efficient manner, minimize the risk of losing key competencies in the company, and help maintain business continuity in the area of internal HR system support. Contact Smart People to fully leverage your organization’s capabilities.