Introduction

Our client, a global leader in robotics and automation, faced the challenge of managing a global team responsible for the development and maintenance of HR and logistics systems. Smart People took on the task of supporting the client in this complex undertaking.

Challenges and our support

The client needed to build a Team that would enable the effective implementation, development and maintenance of the global HR environment. The realization of this goal involved the achievement of additional intermediate objectives:

  • Significant acceleration of implementation and development work
  • Optimization of the Team’s operating costs
  • Organizing work for all Team members so that the utilization of consultants exceeds 95%
  • Ensuring continuity of competencies used in both implementation and maintenance mode
  • Introducing a system of measuring “Business Client” satisfaction
  • Billing of Team members not only according to working time but also quality of service (KPI)
  • Adapting the Team to times in different countries and to the so-called “seasonality”: periods of reduced and increased activity.

The main challenge was to integrate diverse competencies into a single, coherent project with a global reach. As an outsourcing service provider, we offered the client a TaaS – Team as a Service solution. This ensures the client a fast turnaround in case of employee turnover, guaranteed replacements and full knowledge transfer between employees.

Smart People proposed a strategy that included:

1. Analyzing HR needs in a global context

2. Developing a recruitment plan that takes into account the specifics of different markets

3. Implementing a distributed team management system

4. Optimizing HR and logistics processes internationally

5. Optimizing teams in terms of their size and effectiveness through collaboration with mentors and coaches

6. Implementing a global team policy and strategy

Approach

Our approach was based on close collaboration with the client at every stage of the project. We started with a thorough analysis of needs and expectations, and then proceeded to the process of recruiting the best professionals from different parts of the world.

The key element was to create an effective distributed team management system that allowed for smooth communication and coordination of activities regardless of time zones and cultural differences, and the efficient execution of client processes. Together with the client, we also developed indicators to verify how the teams work.

Implementation

The implementation process included:

1. Identifying and recruiting talent in the global labor market

2. Recruiting employees into teams

3. Organizing teams and assigning both managerial and team leaders roles.

4. Onboarding team members in a client organization and implementation to work

5. Organizing reporting, job sharing and knowledge management processes

6. Continuous monitoring and optimization of processes.

All implementation processes went smoothly and according to plan.

Results

The collaboration between Smart People and our client has yielded excellent results. The client has gained an efficient, global team that effectively manages the development and maintenance of HR and logistics systems on a global scale.

The client’s Global Operations stated, “Thanks to the support of Smart People, we have been able to create a truly international team of experts. Their professional approach to recruiting and managing human resources has enabled us to significantly increase the efficiency of our global operations while reducing and simplifying costs.”

Summary

The case of our client shows that a comprehensive approach to managing global teams can significantly affect the efficiency and competitiveness of a company in the global market. Smart People, with its experience and innovative solutions, has enabled the client to focus on key aspects of the business while ensuring the smooth functioning of global HR and logistics systems.

The success of this project confirms that even in complex, international projects, the right support in the area of human resources management can bring measurable benefits. The client not only gained an effective team, but also optimized its operational processes on a global scale.

Key customer benefits:

1. Increased operational efficiency on a global scale

2. Access to the best talent from around the world

3. Improved HR and logistics processes

4. Better coordination between dispersed teams

5. Ability to focus on core business and innovations in robotics and automation

6. Lower overall costs

7. Ensure continuity of competencies

8. Measure, control and accountability by quality of work

The Future of Collaboration

Smart People continues to support the client in its global operations, constantly adapting to changing market needs and technological developments. We plan to further develop our cooperation, focusing on innovative solutions in the field of human resources management and logistics process optimization.

Conclusions

Effective global team management is key to the success of companies operating internationally. With its experience and comprehensive approach, Smart People is the ideal partner for organizations seeking support in building and managing international structures.

Whether your company is facing the challenge of global expansion or needs support in managing distributed teams, Smart People offers proven solutions tailored to each client’s individual needs. Contact us to find out how we can help your organization succeed in the global marketplace.

Case Study – Optimizing Global Team Management