FAQ

General Questions about Outsourcing and BPO

1. What is competency outsourcing and what tasks can be outsourced? Competency outsourcing means delegating specific tasks or roles to an external company that takes responsibility for their execution. This can include HR, IT, analytics, reporting, project management, or administrative support.
2. What is the difference between outsourcing and body leasing? Outsourcing means full responsibility for process, results, and team management. Body leasing involves only providing personnel without responsibility for the outcome.
3. What does BPO stand for and when is it worth choosing? BPO (Business Process Outsourcing) is handing over entire processes to an external company — such as HR/payroll or reporting — to increase efficiency and reduce costs.
4. Is outsourcing only for large companies? No. Both corporations and smaller companies use outsourcing to grow flexibly without creating new permanent positions.
5. Which industries most often use outsourcing? The most frequent users include IT, HR, finance, logistics, manufacturing, consulting, as well as public and educational sectors.

Benefits and Efficiency of Outsourcing

6. What are the main benefits of outsourcing for a company? Outsourcing helps lower costs, increase access to competencies, speed up task completion, and relieve internal teams.
7. What savings can be achieved by outsourcing? Depending on scope, savings can range from 20% to 40% compared to internal hiring and process management.
8. Does outsourcing increase organizational flexibility? Yes. You can quickly scale the team up or down to match current business needs.
9. How does outsourcing improve the quality of services? We provide specialized teams experienced in their fields working according to measurable KPIs and SLAs.
10. Does outsourcing affect organizational innovation? Yes. External teams often bring new working methods, tools, and approaches that support company development.

Implementation Process and Team Management

11. How does the team onboarding process look at SmartPeople? We analyze client needs, select competencies, prepare onboarding, and implement working models based on KPIs and SLAs. The process can take days to weeks.
12. Can I start with one person and grow the team later? Yes. Many clients start with one specialist (e.g., a Workday analyst) and scale the team as needed.
13. How do you manage knowledge succession in external teams? We document processes, create backup plans for competencies, and ensure operational continuity despite changes in team members.
14. Do external teams work in our systems? Yes. Teams work directly in the client’s environment — e.g., Workday, SAP, SuccessFactors.
15. Do I need ready procedures to start outsourcing? No. We can help organize and standardize processes at the beginning of cooperation.

Security, Compliance, and Local Law

16. Are SmartPeople’s services GDPR compliant? Yes. We operate in line with GDPR and process data according to data processing agreements.
17. What security measures do you apply to data protection? We apply access minimization, data encryption, regular security audits, and team trainings.
18. Can I control the data processed by the team? Yes. Access, permissions, and reporting systems are agreed with the client to ensure full transparency.
19. Does SmartPeople know local labor and data protection laws? Yes. Our experts understand Polish and EU regulations related to employment, confidentiality, and data processing.
20. What are typical risks of outsourcing and how do you mitigate them? Common risks include lack of control, turnover, and data security. We minimize these with SLA agreements, documentation, and knowledge succession models.

Practical Questions and Support

21. What competencies can I outsource with SmartPeople? We specialize in HR, payroll, Workday, SAP, SuccessFactors, reporting, analytics, process automation, PMO, and back-office.
22. What are the costs of outsourcing a team or service? Costs depend on number of people, model (KPI/SLA), scope of duties, and technology. We always provide a clear quote before starting.
23. Can I expect operational support after onboarding? Yes. We ensure coordination, reporting, team management, and constant contact with a client manager.
24. Is subscription billing available? Yes. We offer both project-based and subscription models depending on client’s needs and service type.
25. How to start cooperation with SmartPeople? Contact us through the form or email—we will prepare a needs analysis and individual outsourcing offer.

Client Objections and Our Answers

26. Is SmartPeople only body leasing? No. We do not just provide staff. We ensure competency continuity, goal achievement, and full responsibility for results. We are transformation partners, not a resource supplier.
27. Isn’t it better to hire internally? Recruitment and onboarding often take 3–6 months. We join the project within a week, acting quickly without quality compromises.
28. Are external specialists a bigger risk? The bigger risk is acting without proper competency. We have it, work under NDA, follow client security policies, and deliver results.
29. Is my HR team not enough? Your HR finds great people, but do they have experts who led five Workday or SuccessFactors transformations? We do.
30. What if a team member leaves or goes on sick leave? With us, you have continuity of operations. Our succession and security model makes you independent of any one person.
31. Can your specialists go to competitors after the project? No. We work under strict NDAs, conflict of interest policies, and contractual safeguards protecting your company’s knowledge.
32. What if other providers failed? That happens when they act like vendors. We act like partners: analyzing needs, openly discussing risks, and delivering results.
33. What if the project is too complex? Even better. We specialize in complex transformations. The bigger the challenge, the greater our value.

Accounting, Processes, and Startup Support

34. Does SmartPeople offer accounting office services? Yes, we provide outsourced accounting processes including payroll, settlements, and reporting integrated with client or our own systems, letting companies focus on growth rather than administration.
35. What accounting services can I outsource to SmartPeople? You can outsource full accounting management: bookkeeping, VAT, financial statements, social security and tax settlements. Our teams work based on KPIs and ensure knowledge continuity even during personnel changes.
36. Does SmartPeople support company or startup formation? Yes—we assist with company formation, including startups. We guide you through registration, legal form advice, cost structure, and support system implementation from day one.
37. How does process optimization work with SmartPeople? We map, analyze, and redesign selected processes to improve efficiency and reduce operational costs. We employ automation, digitization, and external teams to handle daily tasks like HR, accounting, back-office, or IT.
38. Which processes can be improved by outsourcing? Almost any administrative or support process: document registration, payroll, KPI reporting, onboarding/offboarding employees. BPO increases predictability, transparency, and scalability. We also assist with IT system implementation and maintenance.
39. Examples of BPO processes delivered by SmartPeople: Accounting and settlements, payroll and HR administration, controlling and reporting, document and information management, IT helpdesk and support, training and benefits management, onboarding/offboarding, operational administration and executive assistance, IT system implementation and maintenance.
40. How does BPO differ from classic accounting outsourcing? BPO is a more advanced model where we take responsibility not only for tasks but also for results. Classic accounting offices perform tasks per contract; we create teams managing processes, measuring effectiveness, embedding accounting within a broader operational ecosystem.
41. Is process outsourcing profitable for startups? Yes—startups often outsource to avoid building internal accounting, HR, or IT departments immediately. SmartPeople enables flexible scaling of team size and costs, letting startups focus on product, business growth, strategy, and client acquisition.
42. Can I outsource only selected parts of a process? Yes—you can delegate selective stages, like tax settlements, invoicing, or document archiving. We always start with an audit and jointly define scope—you decide what remains in-house and what is outsourced.
43. Does SmartPeople offer comprehensive startup support? Yes—you can outsource full process support from company formation, process definition, system launch, operational management, trainings (e.g., big client acquisition, tender documentation), to funding and financial advisory.

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